Conversions: Our users aren’t converting. Why?
Pricing plans: What pricing plan should we use? Why?
Mobile: We are launching a mobile app. Does our design make sense?
On-Boarding: We need to improve our on-boarding flow. What should we do?
SET GOALS
RECRUIT
ACTIONABLE INSIGHTS
USER TESTING
We work with your team to define the goals of the research. What questions do you need answered? How quickly do you need them? We will listen to your team's needs and define a plan to help you get answers rapidly from real users.
We find and recruit your target users within a few days. Have a very specific user for your product? No problem. We recruit participants by demographics, location, industry, title, lifestyle, and habits. Whatever type of customer you need - we find them. We can also help recruit within an existing customer base.
We test online one-on-one or with focus groups. Typically, all of our research is done online with live video and screen sharing. For example, we can watch a user anywhere in the world in real-time use your application on a smartphone, tablet, or computer. Alternatively, we can conduct a focus group online to get rapid input on product concepts. Everything is recorded so your team can review afterwards.
Have a tangible product? That’s okay too. We can recruit users to explore your product in-person.
We provide a presentation with screenshots and call-outs detailing what is working and areas for improvement. Key takeaways are also provide for quick wins and immediately actionable fixes.
I am a user researcher who helps companies rapidly test their ideas with real customers to inform overall design and major business decisions for their products (mobile apps, websites, software, tangible products, and services). I recruit, write scripts, and get people to show up and give meaningful and thoughtful feedback. I also share the results in a way that is easy to digest and, most importantly, actionable.
Online user interviews to help you rapidly test your ideas, with real customers, and give you actionable findings